The other day I was going through our incident/complaint folder for last year and happened across this event.
We had been cleaning for a one customer for many years. Last year we told him the price was going up. When he sent in the payment he also sent in a photocopy of his bill. He changed the total to a lesser amount!
So I called him up and he asked "How do you know I did it? Your guy must have written down the wrong amount!" I told him he writes his number 9 in a very unusual way (it is all boxy instead of having curves) and that it looks exactly the same on his check. I told him we are never doing work for him again. Didn't bother asking for the remainder he owed us. At least the check did not bounce.
We had been cleaning for a one customer for many years. Last year we told him the price was going up. When he sent in the payment he also sent in a photocopy of his bill. He changed the total to a lesser amount!
So I called him up and he asked "How do you know I did it? Your guy must have written down the wrong amount!" I told him he writes his number 9 in a very unusual way (it is all boxy instead of having curves) and that it looks exactly the same on his check. I told him we are never doing work for him again. Didn't bother asking for the remainder he owed us. At least the check did not bounce.
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